Frequently Asked Question

Foxx Luxe The Collection

Frequently Asked Question

  1. What is the status of my order? We’ll email you as soon as you order is shipped, or, any updates with your order. Please keep in mind that Covid-19 has slowed down the potential delivery delay our carriers are currently experiencing delay in delivery. We apologize for any inconvenience this may cause.
  2. Where is clothing store based? We’re currently based online and our store front in Dallas,TX.
  3. Where are your products shipped from? Majority of our products come from China.
  4. How long will it take get my order? 3-5 business days. Holidays and weekends are not included.
  5. Can I expedite my shipping? Yes, option is available at checkout.
  6. Can I cancel my order? Sorry after order is placed were unable to cancel or change order.
  7. Can I exchange my order? Yes, as long as tags are still attached, and items have not be worn. 3 days after delivery 10 days after purchase.